Opening My Profile
Click the My Profile tab in your supervisor navigation. The card heading reads Professional Profile.Profile fields
Fill in all four fields to be considered complete:
Click Save Profile when done. A confirmation toast confirms the save.
Your profile is visible only to you and your program’s coordinators. It is not shared publicly.
The profile prompt on first login
The first time you log in, a modal may appear prompting you to complete your profile. You can:- Click Go to My Profile to navigate there immediately
- Click Not Now to dismiss and complete it later
Updating your profile
You can update your profile at any time — click My Profile, make changes, and save. There is no cooldown or approval required.Updating your name
Your supervisor legal/display name is part of your SimCare account, not the FieldX My Profile credential card. To update it, open Account Settings, stay on Profile, edit First Name and Last Name, then save. Use the name that should appear on FieldX records and match your professional license. If you cannot access Account Settings or the name does not update after saving, contact hello@simcare.ai or use the support chat.Common issues
The profile prompt keeps appearing after I saved.All four fields must be filled for the profile to be considered complete: CV file, license type, supervision training answer, and years licensed. Check that none are blank or missing. I can’t upload my CV — the file won’t accept.
Accepted formats are PDF, DOC, and DOCX. Files larger than 10 MB will be rejected. Try compressing your PDF or saving as a smaller format. I don’t see a My Profile tab.
My Profile is a supervisor-only tab. If you don’t see it, confirm you’re logged in as a Site Supervisor (not a student or faculty account). Contact hello@simcare.ai if your role seems incorrect.