Where to find it
Open your Case Review for any completed session. The recording player appears alongside the Annotated Transcript section.- Desktop: the player sits next to the transcript so you can watch and read at the same time.
- Mobile: the recording lives in its own Recording tab, separate from the Feedback tab.
Synced playback
For most case formats, the annotated transcript is synced to the recording:- Click any line in the transcript to jump the recording to that moment
- The transcript auto-scrolls as the recording plays
- Color-coded highlights from the AI feedback stay visible while you watch
Group cases
Group cases use a dedicated group recording player that shows multiple avatars on screen, with the transcript split out so you can follow each speaker.Controls
The player includes standard controls:- Play / pause
- Seek — drag the timeline to jump
- Volume
- Playback speed (where supported)
- Fullscreen (where supported)