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The High-Level Feedback is the first report you’ll see after a session. It gives you an overall score (0–100) and scores across four competency categories, plus a written executive summary of your session.

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Overall performance score

Your overall score is a composite rating based on:
  • Communication effectiveness
  • Clinical assessment thoroughness
  • Therapeutic skills application
  • Professional demeanor
  • Scenario-specific objectives

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Score tiers

Score decreases between sessions are normal — harder scenarios, trying new techniques, or simply a different patient dynamic can all lower scores temporarily. Compare yourself to your own baseline, not others.

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Competency categories

Your score breaks down into four areas, each rated 0–100:

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1. Communication skills

Evaluates:
  • Clarity of expression
  • Active listening
  • Question formulation (open vs. closed)
  • Verbal empathy

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2. Clinical assessment

Evaluates:
  • History-taking completeness
  • Symptom exploration
  • Risk assessment
  • Information organization

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3. Therapeutic relationship

Evaluates:
  • Rapport building
  • Trust establishment
  • Patient-centered approach
  • Cultural sensitivity

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4. Professional skills

Evaluates:
  • Session structure
  • Time management
  • Appropriate boundaries
  • Ethical considerations

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Executive summary

Below the scores, a written narrative highlights:
  • Top 3 strengths — what you did particularly well
  • Top 3 areas for growth — priority improvement areas
  • Overall approach — your general clinical style
  • Key takeaways — main learning points from this session

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How to use high-level feedback

1

Note your overall score

This gives context for the detailed feedback that follows. Is it in the tier you expected?
2

Identify your strongest category

Understanding your natural clinical strengths helps you build confidence and leverage them in weaker areas.
3

Focus on your lowest-scoring category

Your lowest area should be the primary focus for your next session.
4

Read the executive summary

The narrative explains why certain scores are high or low. It highlights patterns and specific moments that influenced your ratings.
5

Drill down into other reports

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Setting goals based on feedback

Use your high-level feedback to create focused, actionable practice goals:
  • Specific: “Improve my empathy score from 65 to 75”
  • Measurable: Track score changes across sessions on your dashboard
  • Achievable: Focus on 1–2 categories at a time, not everything at once
  • Time-bound: “Within the next 5 practice sessions”
A good rule of thumb: spend 70% of your practice on weak areas and 30% maintaining and expanding your strengths.
Review your high-level feedback first for the big picture, then dive into the Annotated Transcript for specific examples, and use Chat with Feedback to ask follow-up questions about anything you don’t understand.