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The Client Builder (also called Patient Builder) lets accounts with builder access create custom AI clients tailored to their training goals. You can build either a single-client scenario or a group case (family, couples, or support group). Once published, your client can be used in assignments just like any built-in SimCare case.
Builder access is not limited to the instructor/admin labels—some student accounts can also open the dashboard. Follow the access messages shown for your account; dashboard access alone does not confirm activation, sharing, or instructor assignment permissions.

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Finding the builder

From Simulations, click Create Custom Client. You’ll land on the Client Builder dashboard. Can’t open the builder? Confirm you are signed into the intended account. If you see an access or upgrade message, ask your program administrator or SimCare support to check your access.
Want to practice a specific moment with an existing client instead of building a new client? See Create a focused scenario.

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Dashboard overview

The dashboard shows every case you’ve built or are in the middle of building.
  • Search — find a case by name
  • Tabs: All Cases, Individual, Group
  • Build New Case button (top right) — opens a dropdown to start a new case
Each card on the dashboard shows the case’s name, status of each AI-generated variant (prompt, voice, image, etc.), and quick actions.

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Building a new case

Click Build New Case and choose what kind of case to create:
  • Individual Client — one-on-one therapy session
  • Group Case — family, couples, or support group with multiple speakers
For an individual client, the editor has five steps: Basic Profile → Clinical Details → Image Selection → Voice Selection → Review & Activation. Complete each step and review the client before activation.

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What you’ll provide

For both types of cases you’ll define: Group cases add fields for each speaker (name, role in the group, dynamic with other members).
Be specific with presenting issues and history — the richer the context, the more realistic and educationally useful the AI client will be.

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After publishing

Once the AI finishes generating, the client moves from draft to active and appears in your case library. You can:
  • Use it directly from your dashboard
  • Assign it to a class — see Creating assignments
  • Edit it any time (changes regenerate the affected variants)

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Troubleshooting generation failures

If a part of your case (prompt, voice, or image) fails to generate, the card shows a red error state with guidance:
  • Try regenerating again — most failures are transient
  • Check your case details are complete — missing or contradictory fields confuse the AI
  • Contact support if the issue persists — reach us at hello@simcare.ai

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Sharing your case

Custom cases stay private to your program by default. To share a case across multiple instructors at your school, or to make it available program-wide, contact your program admin or SimCare support.