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Resetting a forgotten password

1

Go to the login page

Navigate to app.simcare.ai and open the sign-in page.
2

Click 'Forgot Password?'

Enter your email, then click the Forgot Password? link that appears below the password field.
3

Confirm your email

On the Reset Password 🔐 screen, confirm the email address associated with your SimCare account and click Reset Password.The button changes to Sending… while the email is sent, then Email Sent! when it’s on its way.
4

Check your email

Look for an email with a reset link, sent from noreply@simcare.ai. If you don’t see it within a few minutes, check your spam folder.
5

Click the reset link

Open the email and click the link. SimCare verifies the link — you’ll briefly see Verifying your reset link… while this happens.
6

Create a new password

On the Reset Your Password 🔐 screen, enter your new password and confirm it. Each field has a visibility toggle so you can double-check what you typed.Click Reset Password. You’ll see Password Reset Successful! 🎉 when it’s done, and you’ll be signed in automatically.

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Changing your password when logged in

  1. Click your profile icon (top right) and open Account settings
  2. Find the password section
  3. Enter your current password and your new password twice
  4. Click Save Changes

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Changing the email on your account

To keep your account secure, changing the email address on your profile requires you to verify the new address before it takes effect.
1

Open Account settings

Click your profile icon (top right) and open Account settings.
2

Edit your email

Update the Email field in the Profile section and click Save changes. Your old email stays active — the new address only shows up as a pending change.
3

Enter the 6-digit code

SimCare sends a verification code to the new address. Open that inbox, copy the 6-digit code, and paste it into the confirmation prompt on the account page.
4

Confirm the change

Once the code is accepted, the new address becomes your login email. If the code doesn’t arrive, click Resend code — a short cooldown applies between resends.
If you never verified your original email (for example, you were provisioned by an admin before verification was required), you’ll see a banner in Account settings inviting you to verify it. The flow is identical — a code is sent to your current address and you enter it to confirm ownership.

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Signing in with Google, Microsoft, or SSO

If you created your account using Continue with Google, Continue with Microsoft, or your school’s SSO, you don’t have a SimCare password — your credentials are managed by your provider.
  • Make sure you’re signed into the correct account in your browser
  • Use the corresponding sign-in button on the SimCare login page
If your school is set up as SSO-only, the Forgot Password flow is intentionally disabled for your domain — even if you click the link, no email will be sent. Sign in through your school’s SSO instead.

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Troubleshooting

Didn’t receive the reset email
  • Wait 5–10 minutes — emails can be delayed
  • Check your spam/junk folder
  • Make sure you used the exact email you registered with (a common issue is using a personal email instead of a school email)
  • Add noreply@simcare.ai to your contacts and request another link
Reset link expired or invalid Reset links are time-limited. If yours expired or shows an error, request a new one from the Forgot Password page. Not sure which email you used
  • Check your inbox for an old SimCare registration confirmation email
  • Contact your program administrator — they can look up your account
  • Email hello@simcare.ai with your name and institution
Account locked after too many failed attempts Wait 15–30 minutes, then use Forgot Password to reset. If you’re still locked out, contact support.
Still need help? Email hello@simcare.ai with your name, email address, and institution and we’ll get you sorted.