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SimCare has built-in accessibility features for users who need alternatives to speaking or hearing during sessions.

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In-session controls

During an active simulation, the control bar at the bottom of the session window includes: Both can be toggled on and off at any point during the session without interrupting the conversation.

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Captions

Click the captions icon to display a live transcript of the conversation overlaid on the video window. Text appears as each person speaks and fades after a few seconds. Useful in noisy environments or if you want to confirm what the client said.

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Text mode

Click the keyboard icon to type your responses instead of speaking. A text input appears at the bottom — type your message and press Send or hit Enter. The client responds as if you spoke normally.
Text mode is useful if your microphone isn’t working, you’re in a quiet public space, or you simply prefer typing to speaking.
Annotated screenshot: Type in the message field

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Setting defaults in Account Settings

Walkthrough: Find captions and text defaults To avoid toggling these every session, you can set captions and text mode as permanent defaults:
  1. Open your profile menu, or Menu on a narrow screen
  2. Go to Account Settings → Accessibility
  3. Toggle Closed Captions and/or Text Input Mode
  4. Your preference saves automatically
These settings apply to all future sessions. You can still toggle them off mid-session without changing your default. Annotated screenshot: Open Account → Accessibility Annotated screenshot: Closed Captions controls on-screen captions Annotated screenshot: Text Input Mode lets you type instead of speaking

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Starting without microphone access

Walkthrough: Use text input Enable Text Input Mode in Account Settings before starting a session. At Case Setup, the Text input setup screen explains that microphone access is not required. Click Proceed with Text Input to continue, then type and send your responses. Annotated screenshot: Continue without microphone input

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Common issues

Captions aren’t appearing even though I turned them on.
Captions rely on the same speech recognition that processes your voice. If your mic permissions aren’t granted or there’s a browser issue, captions may not render. Check your browser permissions and refresh. Text mode disappeared mid-session.
This can happen if the page reloads. Click the keyboard icon in the control bar to re-enable it. I enabled defaults in Settings but they’re not applying.
Make sure you’re logged into the same account. If you log out and log back in, your settings should persist. Contact hello@simcare.ai if the issue continues.