Skip to main content
Once you’ve logged in, it’s time to start your first conversation with an AI client.
1

Browse the clients

When you log in, you’ll land on the Discover page. Here you’ll see:
  • A feature banner (“Build your own clients, instantly ✨”) if you have access to the Client Builder
  • Trending Simulations — popular cases right now
  • Collections for Your Course — curated bundles like Multicultural Counseling, Counseling Theories & Techniques, Career Counseling, Group Counseling, Crisis & Trauma, Child & Adolescent, Addiction, and Family Systems
  • Browse by Presenting Issue — filter cards (e.g., anxiety, family stress, history-taking)
  • Faculty Created Clients and Moving Avatars rows
  • Browse by Population — age-based filtering (Children & Adolescents, Young Adult, Adult, Senior)
  • More Than One Voice in the Room — group cases with multiple avatars
Take your time, read the short descriptions, and pick a client that interests you. If you’re not sure where to start, click Match me with a client at the bottom of the page — the AI will suggest a client based on what you want to practice.
Hover to preview: Cards for cases with a moving avatar play a short animated preview when you hover over them, so you can get a feel for the client before you commit.
Browse AI client cards on the Discover page
2

Click a case and customize

When you’re ready, click any client card. A Case customization popup opens with two options:
  • Quick Start — use the default prompt and begin immediately
  • Generate & Start — write a short prompt to nudge the case toward a specific learning goal
A pop-up will suggest finding a quiet space where you can speak freely. This helps make the conversation feel more natural and ensures the AI hears you clearly.
Click Continue once you’re ready.Click Continue to proceed
3

Pick an avatar mode (some cases)

If the case supports a moving avatar, you’ll see a Select Mode screen with two side-by-side previews:
  • Static Avatar — a still image of the client throughout the session
  • Moving Avatar — an AI-animated version of the client that lip-syncs and reacts as they speak
Cases that support this show a Moving Avatar chip on the case card in Discover, so you know before you click in.Select the mode you want to use for this session. Your choice only applies to this run — you can pick again next time you start the case.
4

Read the orientation card

Before the session begins, you’ll see a Case Overview with a short blurb about the client, their background, and any supporting documents you can preview or download.Orientation card with client background information
5

Watch the intro (some cases)

A small number of cases include a short orientation video. If yours does, it plays at the Video Audio Check step before you continue.
6

Set up your mic, camera, and speakers

On the Case Setup screen you can:
  • Select your microphone from the dropdown and watch the live audio level bar move as you speak
  • Select your camera (camera is off by default — turning it on lets the client “see” you)
  • Select your speaker and click the round purple button to play a sample sound
Browser permissions: If it’s your first session, your browser (Chrome or Edge) will ask for permission to use your mic and camera. Click Allow when prompted — otherwise the simulation won’t work. If you accidentally blocked it, the page shows a permission error with a Try Again button.
Browser permission prompt for microphone and cameraWhen everything looks right, click Proceed. (If your mic isn’t working the button reads Fix Microphone to Continue and is disabled; if your camera isn’t working it reads Proceed Without Camera.)
7

Unmute to begin

Important: The client can’t hear you until you unmute yourself. Your mic is also briefly locked while the avatar gives its opening line — once they finish, your mic unlocks automatically.
Unlike other tools, there is no “Submit” button.
  • SimCare automatically listens while you speak
  • The client responds naturally when you’re done speaking
  • You can also interrupt the client naturally, just like in a real session Active session with natural conversation flow
Once you’ve unmuted, your session has officially started. Start talking — the client is ready to listen.

​
Resuming a session

If you close the tab or refresh by accident, your session is preserved. Return to the same case from your dashboard and SimCare will pick up where you left off — no progress lost.