I can't hear the client - SimCare

If you can’t hear the AI patient during your session, try these steps in order.

Quick fixes

Make sure your speakers or headphones are connected and working
Check that your browser tab isn’t muted (look for a speaker icon on the tab)
On your computer, confirm the system volume is turned up

Test your audio on the setup screen

Go back to the Discover page, click the patient again, and when you reach the setup screen, click “Test Speaker” to confirm you can hear audio before starting.

Test Speaker on setup screen

If none of that works

Refresh the page. Most audio glitches are resolved by a simple page reload. If the problem persists after refreshing:

Try closing and reopening your browser
Use Chrome or Microsoft Edge (Safari and mobile browsers are not supported)
Try an Incognito/Private window to rule out extension conflicts

Still stuck?

Email: hello@simcare.ai
Daily office hours: Join from 9–10am PST at meet.google.com/amr-irgz-ecq

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