If the AI patient can’t hear you, or you’re seeing microphone-related errors, here’s how to fix it.
Step 1: Unmute yourself
First, make sure you’ve unmuted your microphone in the session. Look for the microphone icon in your session controls and click it to unmute.
Step 2: Fix browser permissions
The most common cause of microphone problems on a first-time session is accidentally blocking browser permissions.
When Chrome or Edge first asks for microphone access, if you clicked “Block” by mistake:
- Click the lock icon in your browser address bar (top left)
- Set microphone access to Allow
- Set camera access to Allow (if applicable)
After updating permissions, go back to the Discover page and start the session again.
Step 3: Check your mic settings on the setup screen
When you reach the session setup screen, you’ll see an audio check. Speak into your mic and watch the input meter — if it moves when you speak, your mic is working. If it doesn’t move at all, your browser may still not have access.
Supported browsers: Chrome and Microsoft Edge only. Safari and mobile browsers are not supported. If you’re on an unsupported browser, switch to Chrome first before troubleshooting anything else.
Still having issues?
- Try using an Incognito/Private window — this rules out browser extension conflicts
- If you have multiple microphones (e.g., headset + built-in), confirm the right one is selected in the setup screen dropdown
- Restart your browser entirely
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