> ## Documentation Index
> Fetch the complete documentation index at: https://app.simcare.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting your password

> How to reset a forgotten password or change your password when you're already logged in.

## Resetting a forgotten password

<Steps>
  <Step title="Go to the login page">
    Navigate to [app.simcare.ai](https://app.simcare.ai) and open the sign-in page.
  </Step>

  <Step title="Click 'Forgot Password?'">
    Enter your email, then click the **Forgot Password?** link that appears below the password field.
  </Step>

  <Step title="Confirm your email">
    On the **Reset Password 🔐** screen, confirm the email address associated with your SimCare account and click **Reset Password**.

    The button changes to **Sending…** while the email is sent, then **Email Sent!** when it's on its way.
  </Step>

  <Step title="Check your email">
    Look for an email with a reset link, sent from `noreply@simcare.ai`. If you don't see it within a few minutes, check your spam folder.
  </Step>

  <Step title="Click the reset link">
    Open the email and click the link. SimCare verifies the link — you'll briefly see **Verifying your reset link…** while this happens.
  </Step>

  <Step title="Create a new password">
    On the **Reset Your Password 🔐** screen, enter your new password and confirm it. Each field has a visibility toggle so you can double-check what you typed.

    Click **Reset Password**. You'll see **Password Reset Successful! 🎉** when it's done, and you'll be signed in automatically.
  </Step>
</Steps>

## Changing your password when logged in

1. Click your profile icon (top right) and open **Account settings**
2. Find the password section
3. Enter your current password and your new password twice
4. Click **Save Changes**

## Changing the email on your account

To keep your account secure, changing the email address on your profile requires you to verify the new address before it takes effect.

<Steps>
  <Step title="Open Account settings">
    Click your profile icon (top right) and open **Account settings**.
  </Step>

  <Step title="Edit your email">
    Update the **Email** field in the Profile section and click **Save changes**. Your old email stays active — the new address only shows up as a pending change.
  </Step>

  <Step title="Enter the 6-digit code">
    SimCare sends a verification code to the **new** address. Open that inbox, copy the 6-digit code, and paste it into the confirmation prompt on the account page.
  </Step>

  <Step title="Confirm the change">
    Once the code is accepted, the new address becomes your login email. If the code doesn't arrive, click **Resend code** — a short cooldown applies between resends.
  </Step>
</Steps>

<Note>If you never verified your original email (for example, you were provisioned by an admin before verification was required), you'll see a banner in Account settings inviting you to verify it. The flow is identical — a code is sent to your current address and you enter it to confirm ownership.</Note>

## Signing in with Google, Microsoft, or SSO

If you created your account using **Continue with Google**, **Continue with Microsoft**, or your school's SSO, you don't have a SimCare password — your credentials are managed by your provider.

* Make sure you're signed into the correct account in your browser
* Use the corresponding sign-in button on the SimCare login page

<Warning>If your school is set up as **SSO-only**, the **Forgot Password** flow is intentionally disabled for your domain — even if you click the link, no email will be sent. Sign in through your school's SSO instead.</Warning>

## Troubleshooting

**Didn't receive the reset email**

* Wait 5–10 minutes — emails can be delayed
* Check your spam/junk folder
* Make sure you used the exact email you registered with (a common issue is using a personal email instead of a school email)
* Add `noreply@simcare.ai` to your contacts and request another link

**Reset link expired or invalid**
Reset links are time-limited. If yours expired or shows an error, request a new one from the Forgot Password page.

**Not sure which email you used**

* Check your inbox for an old SimCare registration confirmation email
* Contact your program administrator — they can look up your account
* Email [hello@simcare.ai](mailto:hello@simcare.ai) with your name and institution

**Account locked after too many failed attempts**
Wait 15–30 minutes, then use Forgot Password to reset. If you're still locked out, contact support.

<Note>Still need help? Email [hello@simcare.ai](mailto:hello@simcare.ai) with your name, email address, and institution and we'll get you sorted.</Note>