> ## Documentation Index
> Fetch the complete documentation index at: https://app.simcare.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't hear the client

> Fixes for audio output issues — when you can't hear the AI patient during a session.

If you can't hear the AI patient during your session, try these steps in order.

## Quick fixes

* Make sure your **speakers or headphones** are connected and working
* Check that your **browser tab isn't muted** (look for a speaker icon on the tab)
* On your computer, confirm the system volume is turned up

## Test your audio on the setup screen

Go back to the Discover page, click the patient again, and when you reach the setup screen, click **"Test Speaker"** to confirm you can hear audio before starting.

<img src="https://mintcdn.com/simcare-83a8bffd/CSjE0LZ3lNsDUBIb/images/cant_hear.webp?fit=max&auto=format&n=CSjE0LZ3lNsDUBIb&q=85&s=d78d42c139ef6971deb152c4dc096f52" alt="Test Speaker on setup screen" width="1000" height="563" data-path="images/cant_hear.webp" />

## If none of that works

**Refresh the page.** Most audio glitches are resolved by a simple page reload.

If the problem persists after refreshing:

* Try closing and reopening your browser
* Use **Chrome** or **Microsoft Edge** (Safari and mobile browsers are not supported)
* Try an Incognito/Private window to rule out extension conflicts

## Still stuck?

* **Email:** [hello@simcare.ai](mailto:hello@simcare.ai)
* **Daily office hours:** Join from 9–10am PST at [meet.google.com/amr-irgz-ecq](http://meet.google.com/amr-irgz-ecq)