> ## Documentation Index
> Fetch the complete documentation index at: https://app.simcare.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Microphone or audio issues
> Fixes for microphone issues — when the AI patient can't hear you during a session.
If the AI patient can't hear you, or you're seeing microphone-related errors, here's how to fix it.
## Step 1: Unmute yourself
First, make sure you've unmuted your microphone in the session. Look for the microphone icon in your session controls and click it to unmute.
## Step 2: Fix browser permissions
The most common cause of microphone problems on a first-time session is accidentally blocking browser permissions.
When Chrome or Edge first asks for microphone access, if you clicked **"Block"** by mistake:
1. Click the **lock icon** in your browser address bar (top left)
2. Set microphone access to **Allow**
3. Set camera access to **Allow** (if applicable)
After updating permissions, go back to the Discover page and start the session again.
## Step 3: Check your mic settings on the setup screen
When you reach the session setup screen, you'll see an audio check. Speak into your mic and watch the input meter — if it moves when you speak, your mic is working. If it doesn't move at all, your browser may still not have access.
**Supported browsers:** Chrome and Microsoft Edge only. Safari and mobile browsers are not supported. If you're on an unsupported browser, switch to Chrome first before troubleshooting anything else.
## Still having issues?
* Try using an Incognito/Private window — this rules out browser extension conflicts
* If you have multiple microphones (e.g., headset + built-in), confirm the right one is selected in the setup screen dropdown
* Restart your browser entirely
**Need more help?**
* **Email:** [hello@simcare.ai](mailto:hello@simcare.ai)
* **Daily office hours:** 9–10am PST at [meet.google.com/amr-irgz-ecq](http://meet.google.com/amr-irgz-ecq)